Ordering and Payment

We accept the following methods of payment: Visa, MasterCard, and PayPal. Payment is processed at the time of order. You will be given an invoice number when your order is submitted, and you will be sent a confirmation e-mail of your order.

30 Day Return Policy

All returns must be postmarked within 30 days of package receipt in order to qualify for exchange or store credit. All returned items must be in new, unused, and unwashed condition. All returns must be sent with delivery confirmation and/or tracking information. We are not responsible for returns lost in transit. Please include a copy of your packing list or receipt so that we may quickly process your return.

When your items are received and verified to be in new condition, we will issue a store credit for the amount of the merchandise returned. Shipping fees will not be credited.

Free Exchange Shipping

Customers are responsible for shipping costs for returning products, but replacement products requested in exchange for returned products are shipped free of charge.

Exchange or Store Credit Only

Products may be returned for exchange or for store credit only. No refunds will be issued.

Shipping Policy

All orders will be processed and shipped as soon as possible, within 3 business days. Many orders ship on the same day.

For delivery within the US, orders over $100 are shipped for free. The shipping charge for orders under $100.00 is a flat fee of $7.00 for Ground Shipping, and $10 for Express Shipping. Once an order is processed and shipped, please allow up to 3 business days for Express Shipping and up to 5 business days for Ground Shipping.

For shipping outside of the US, please see our international orders policy.
If you have an order that needs to be expedited, please call us directly. Expedited orders may incur an expedited processing fee as well as a higher shipping charge for faster delivery.

Incorrect Shipping Information - If a package is returned to Bambooh Brand Organic due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Bambooh Brand Organic is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.

Lost or Stolen Packages - Bambooh Brand Organic is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Bambooh Brand Organic will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investicate. No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.